Where are you located?

Oahu Print Company has 3 locations:

Honolulu
Monday – Friday: 8am-5pm
Pacific Guardian Center
737 Bishop Street Suite 149
Honolulu, HI 96813
Phone: 808-394-COPY (2679)
Fax: 808-533-6927
email: hnl@oahuprint.com

Ewa Beach
Appointment Only
91-1030 Kaiapo Street
Ewa Beach, HI 96706
Phone: 808-394-COPY (2679)
email: ewa@oahuprint.com

Hawaii Kai
Monday – Friday: 8am-5:00pm
377 Keahole Street Building #D8
Honolulu, HI 96825
Phone: 808-394-COPY (2679)
Fax: 808-394-5551
email: hikai@oahuprint.com

Does your company offer design work?

We are a large group of talented creative minds who can help develop new marketing ideas for your business. We specialize in working with small to medium businesses and understand their unique needs. We have worked with hundreds of businesses like yours and delivered on thousands of design projects till date.

Call 808-394-2679 to talk to one of our print and design specialists.

Can I make special notes on an order when I place my order online?

Yes, just put your comments in the notes area of our wiki-quoters. You can also call us to add or verify any information regarding your order at 808-394-2679.

If my order has issues and I need to resubmit files, do I need to place a new order?

You can either place a new order or resubmit the files to hnl@oahuprint.com

Can I reorder a previous order online?

At the moment we don’t have an online option to place a reorder. Please contact Customer Care at 808-394-COPY ( 2679) to place a reorder.

What does C2S mean?

C2S means that the paper is coated on two sides.

What is PEFC certified paper?

The Programme for the Endorsement of Forest Certification (PEFC) is an international non-profit, non-governmental organization dedicated to promoting Sustainable Forest Management (SFM) through independent third-party certification.

PEFC works throughout the entire forest supply chain to promote good practice in the forest and to ensure that timber and non-timber forest products are produced with respect for the highest ecological, social and ethical standards.

Is your 100 lb glossy paper text or cover?

We print on 100 lb book weight text with an aqueous coating.

What is PEFC certified paper?

Our new cardstock paper is certified by PEFC – the largest forest certification organization in the world. This means that from now on any 14 pt cardstock product you order will be printed on paper made from 50% recycled post-consumer products and PEFC certified.

In addition, our Book Weight paper is “proudly made in the USA” and is PEFC and SFI ® labeled. The SFI ® or Sustainable Forestry Initiative ® label means we are buying book weight paper products from well-managed forests which is backed by a rigorous, third-party certification audit.

What is the turnaround time for 100# glossy paper?

All offset printed products have a 3-5 day turnaround time. Additional services may add time to your order.

Do you fold cardstock?

Yes. We can fold cards for an additional charge. If you’d like to request this service please call customer care at

for further assistance. Please note that our Greeting cards are conveniently scored so they are easy to fold.

Are all glossy paper brochures folded?

All brochures printed on glossy paper have the option for folding.

How do I set up my brochure so it folds correctly?

It is best that you download one of our templates to ensure your job will be folded correctly.

Can you print booklets?

Yes, we currently offer three different sizes for booklets up to 96 pages. If you would like a custom booklet, please contact our Customer Care team at

How do I know what type of paper my job will print on?

It will be based on the selection you make when placing your order.

Can I order custom sizes on glossy paper?

Absolutely, we can print custom sizes on glossy paper or cardstock. Please contact our Customer Care department at 808-689-9984 for further assistance

Why is the 100 lb glossy paper less expensive than cardstock?

Glossy paper is a thinner paper than cardstock.

Can you print on other paper stocks?

The papers that we primarily use are the ones we prefer to print on. However if the quantity justifies a special order we can print on other stocks. Please contact our Customer Care department at

for further assistance.

What is the difference between 100 lb glossy paper and cardstock?

What is the difference between 100 lb glossy paper and cardstock?

How do I embed Fonts?

Photoshop:
Select Window Click on Layers (there is a box in the end corner) please click on box which will provide you a drop down menu
Select Flatten Image Save File Once layers are flattened and file is saved, the text is no longer editable.

Illustrator:
Select ALL file Click on Type Drop down menu- Select create outlines Save File Once fonts are outlined and file is saved, the text is no longer editable.

Indesign:
Please provide us with all fonts with the order

What type of files can I send to Oahu Print Co.?

We recommend saving as a .PDF
You may also send the file in the following types: jpg, jpeg, psd, tif, tiff, eps, ai, and png

We prefer that you send .PDF and .EPS files with outlined fonts. These files are easier to handle and will likely speed up your turn-around. Remember to remove all crop marks and flatten your files before uploading.

What color mode should my files be?

If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.

THESE COLORS ARE IN RGB

THESE ARE THE SAME COLORS BUT IN CMYK

You should always start and finish your designs in CMYK color mode

What resolution should my file be?

Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around.
THIS IS A 72 DPI LOW RESOLUTION IMAGE

THIS IS THE SAME IMAGE BUT AT 300 DPI

We only accept 300 dpi files and no less.

How should I set up my bleed and crop marks?

Bleed must extend past the cut-line and will be trimmed from the product during the final cutting phase. When the image is required to extend all the way to the edge, bleed is needed to preserve the finished look and the quality of the final product

Please keep all text at least 0.125″ inside the cut-line.
- The bleed for Standard and Wide Format Products is 0.125″
- The bleed for Booklets and Presentation Folders is 0.25″
We recommend using our templates at all times.

Does Oahu Print Co. accept borders on jobs?

Yes, but if the border is too close to the cutline, it may be cut off-center slightly.

We cut through many sheets at a time, so watch your borders to avoid an unwanted mistake

How should I set up my file for proper rotation?

Oahu Print Co. requires Print Ready files with proper rotation. Files submitted are printed HEAD to HEAD as-is based off your files

Make sure to set up your files so that when we print them HEAD to HEAD the final product will read the way you would like. Also, front and back files need to be set up either both sides vertically or both sides horizontally.

If you would like your back file to be upside down, please send your artwork as shown below.

How can I avoid transparency issues?

Any transparency issue can be resolved before saving your file

What a transparency problem looks like on screen…
After a transparency problem is printed…

To prevent this, never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending.
SHADOWS GLOWS TRANSPARENCY

All of these effects will cause transparency problems

Should I send a proof or sample file?

Any transparency issue can be resolved before saving your fileWhat a transparency problem looks like on screen…
After a transparency problem is printed…

To prevent this, never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending.
SHADOWS GLOWS TRANSPARENCY

All of these effects will cause transparency problems

Should I send a proof or sample file?

When sending artwork, do not send extra files, like proofs or samples, because they might get printed. Only send the files you need printedDO NOT SEND THESE KINDS OF FILES

We are not responsible for these kinds of files being printed. Unless requested by one of our employees, DO NOT send files that you do not want printed

What is overprint, and how can it ruin my file?

When sending artwork, do not send extra files, like proofs or samples, because they might get printed. Only send the files you need printedDO NOT SEND THESE KINDS OF FILES

We are not responsible for these kinds of files being printed. Unless requested by one of our employees, DO NOT send files that you do not want printed

What is overprint, and how can it ruin my file?

Primarily used to intentionally overlap inks for a number of reasons, overprint can cause unexpected results. We suggest that you turn all overprint objects off before submitting your files.
ON SCREEN VIEW AFTER PRINTING

In this case the logo was set to overprint. The colors from logo are mixing with the colors from the background. Unexpected results may occur if you have accidentally set certain objects to overprint. Always check logos and other artwork before submitting.

Can I submit a front and back in the same file?

No. We are now specifically set up to process one side at a time, and this requires that each side of a job must be on a separate file.

Not separating files will cause delays and you might have to send the files again. Remember to separate the pages of your .pdf files as well.

How should I set up a Spot UV job?

When creating a Spot UV job, You must include a Spot UV template file along with the regular full color file. The Spot UV template file is used to show where the UV will be placed.

Use 100% K (Black) to indicate where you would like the UV. White will indicate no UV.
REMEMBER “IF IT’S WHITE, YOU CAN WRITE!”

How can I make sure my blues do not come out purple?

When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values.
100% C 100% M 0% Y 0% K
ON SCREEN

AFTER PRINTING

Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple.

How do I export a .pdf correctly?

When exporting from any program such as Indesign or Illustrator, use these settings to make sure your .PDF files export correctly.
EXPORT SETTINGS FOR .PDF FILES
Adobe PDF Preset is set to: Press Quality

Compatibility is set to: Acrobat 4 (PDF 1.3)

Compress Text and Line Art is set to: Off

How do I get a grayscale image in a CMYK document?

Grayscale images that are converted to CMYK will have a color shift in the final print. That shift may be green or yellow.
GRAYSCALE ON SCREEN
GRAYSCALE AFTER PRINT

Always check the CMYK values of your grayscale in the final CMYK document. If there are other values other than K in your grayscale image, there is a chance that the color will vary.
To eliminate all values other than K, use your Channel Mixer (adjustment layer) in Photoshop, then click “Monochrome” and adjust accordingly.

What is rich black and how can I get it?

Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.
100% K ON SCREEN

100% K AFTER PRINT

We recommend using:
This will give you a deep, dark, rich black.

Why does my business card crack around the edges?

CLOSE UP OF BUSINESS CARD

This usually happens on a small amount of cards in the run. To prevent this, use lighter colors or if you must use dark colors, use as little ink as possible.

What is banding?

Many things can cause banding. Banding can be caused by the program that it is exported from, such as Indesign or Corel. Also, too many gradient steps, for example going from a very light color to a dark color, in a small area will cause banding.

To prevent this, check your digital files before sending. If you use a gradient, make sure it has enough room for a smooth transition.

Why is there cracking on my scoring job?

When a job is coated with UV then scored and folded the job may begin to crack. During use, the cracks will become bigger and the ink may start to chip off.
CLOSE UP SCORING

Cracking is normal when coated jobs are scored and folded. Ordering the job without UV will help but may not prevent this. As the job is used and folded more and more, cracking will eventually happen

How do I set up an envelope with bleed?

Download the guidelines for setting up an envelope with bleed.

How can Pantone colors affect the way my job prints?

The first is by object effects, such as shadows or glows, on top of your Pantone colors. Here is what the effects will look like on screen:

Here is what the effect looks like after printing:

As you can see, when a Pantone color is under these object effects, transparency issues show up during printing. To avoid this, convert all your Pantone colors into CMYK before submitting your order
The second way Pantone colors can affect your file is when you use transparent images. Here is what a transparent image looks like on screen:

Here is what a transparent image looks like after printing:

You can see the image is no longer transparent on top of the Pantone color. These white areas will show up during printing. To fix this issue, convert all your Pantone colors into CMYK. If you need to have a Pantone color in your art, for example when doing a silver 877c job, you must create a clipping mask around the image so the white area will not show up. This must be done before submitting the order.
The last way Pantone colors can affect your order is the color conversion between a Pantone color and CMYK. All of our normal printing is done in CMYK unless you specifically order a Silver, MU, or Custom job. If you use Pantone colors in a job that will print CMYK, your job might print with undesirable colors.
Here are some examples of what the Pantone color looks like in the Pantone color book and what the CMYK print will look like:

If you send in a job with Pantone colors, the CMYK conversion will change the Pantone color. Before sending your order, make sure all Pantone colors have been converted to CMYK.

How should I set up a spot AQ job?

When creating a Spot AQ job, you must include a Spot AQ template along with the regular full color file. The Spot AQ template file is used to show where the AQ will be placed.

How should I set up a Plastic Card job?

When designing plastic cards, it is important to keep in mind that the frosted and clear plastic cards are transparent. Also, all plastic cards come with round corners at no extra charge!

As you can see, the difference in the transparency is shown in the image above. The clear cards (right) are completely transparent. The frosted cards (center) are semi-transparent and cannot be seen through easily. The opaque white plastic cards (left) are solid white and not transparent at all. Keep this in mind when designing your plastic cards, it will affect how your design will print.

Since there is no white ink in CMYK, it is important to keep in mind that the frosted and clear plastic cards are transparent. The three designs above are the same as in the first picture. You will notice that the white area in the clear cards (right) and the frosted cards (center) has no ink and will show the transparent material it’s printed on. In this case, the clear cards and frosted cards white area show up with no ink on the printed piece. Also, keep in mind that all colors that are printed on clear cards or frosted cards will be transparent as well.
With the clear plastic cards, there might be a small percentage that may have light scratches. This issue originates from the manufacturer and is due to the material and handling. To help compensate for this, we run overs of the clear plastic cards to help meet the required quantity.
Clear plastic cards will come with a thin protective layer on one side that can be peeled off. This is to prevent the cards from scratching during packaging and shipping.

How do I count pages for multi-page booklets?

The outside cover is “Page 1″, the inside cover is “Page 2″ and so on.

What is EDDM and how do I use it?

Oahu Print Co. introduces new EDDM sizes! With Every Door Direct Mail (EDDM) sizes, you can offer your customers an easy, cost effective way to deliver their message to every door. 4over makes it easy by offering the sizes and stocks that fit into the EDDM restrictions.

• Use the USPS online tool to target areas you want to reach with your mailing — choose routes by neighborhood, ZIP Code, or city.
• Get your mailing to every mailbox along the chosen routes — delivered by USPS Letter Carriers with the day’s mail.
• Spend as little as 14.5 cents per piece on postage.

For more information on how EDDM works, please visit – https://www.usps.com/business/every-door-direct-mail.htm

NOTE: For all EDDM products, you are responsible for setup and delivery to USPS for EDDM processing. Oahu Print Co. will use our standard bulk packaging to process your order. No additional or specific handling is available through Oahu Print Co. USPS requirements for EDDM include choosing the area for mailing from the USPS system, bundling the postcards in packs of 50 and labeling each bundle for the preselected route. Oahu Print Co. will not be responsible for these requirements.

For more information on how EDDM works, please visit – https://www.usps.com/business/every-door-direct-mail.htm

For more information about how orders should be bundled, please visit -
https://www.usps.com/nationalpremieraccounts/bundlepreparationguidelines.htm

If you have more questions about EDDM, call USPS for more information: 877-747-6249